Privacy policy

Last updated: October 9, 2024

At Dental Holistix, we are committed to safeguarding the privacy of our patients and ensuring that their personal information is handled with care and respect. This Privacy Policy outlines how we collect, use, store and protect your personal data in compliance with the relevant data protection laws.

1. Information we collect

We may collect the following types of information from our patients:

• Personal details: Name, address, date of birth, email address, phone number, and emergency contact details.
• Health information: Medical history, dental health records, current treatment plans, and any relevant clinical notes or X-rays.
• Financial details: Payment information such as credit card details or bank account numbers for processing payments.
• Communication records: Any correspondence between you and our clinic, including emails, text messages, and phone call details.

2. How we use your information

We use your personal information for the following purposes:

• To provide dental care and treatment.
• To maintain up-to-date and accurate medical and dental records.
• To contact you regarding appointments, follow-up care and reminders.
• To process payments for services rendered.
• To comply with legal obligations and regulatory requirements.
• To improve the quality of care and service we offer through patient feedback.

3. Data storage and security

We take the security of your personal information seriously. Your data is stored securely using encrypted digital records and, where applicable, locked physical files. Access to your personal information is restricted to authorised personnel who are directly involved in your treatment or the administration of our clinic.

We also implement strict measures to prevent unauthorised access, disclosure, modification, or destruction of your data. In the event of any data breach, we will notify affected individuals and regulatory authorities in accordance with applicable laws.

4. Sharing your information

We may share your personal information with:

• Other healthcare professionals involved in your care, such as specialists or referral dentists.
• Laboratories and dental technicians for the purpose of creating dental prosthetics (crowns, bridges, etc.).
• Third-party service providers, such as payment processors, who assist us in delivering services.
• Legal and regulatory bodies if required by law.

We do not share or sell your personal information with third parties for marketing purposes.

5. Your rights

You have the following rights concerning your personal data:

• Access: You can request access to the personal information we hold about you.
• Correction: You can ask us to correct any inaccurate or incomplete information.
• Deletion: You have the right to request that we delete your personal data, subject to any legal obligations we may have to retain it.
• Data portability: You can request that we transfer your data to another healthcare provider.
• Withdraw consent: Where you have provided consent for us to process your data, you can withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided below.

6. Retention of data

We will retain your personal data for as long as it is necessary to provide you with our services and to comply with legal or regulatory requirements. Medical records may be retained for longer periods as required by law.

7. Cookies and website use

Our website may use cookies to enhance your experience and gather information about how visitors interact with our site. You can adjust your browser settings to refuse cookies if you prefer.

8. Updates to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and where appropriate, notified to you via email.

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

Email: hello@dentalholistix.co.nz
Phone 07 858 0750